The only POS that understands the word “guest”
Your restaurant does not compete with the one across the street. It competes with room service and with the guest going out for dinner.
The pain
You sell mostly to your own guest, but your POS has no idea who they are. The room charge gets written on paper and someone keys it in at the front desk at eleven at night. Sometimes they key it wrong. Sometimes they never key it. And at month end the manager finds the restaurant “sold less” than it served.
What changes
The check lands on the guest folio the second it is settled, with the agreement applied, the tax split and a cross reference back to the kitchen ticket. The next morning there is nothing to reconcile, because there were never two records to reconcile.
Three functions that matter here
Room charge with stay verification
Only rooms with a guest inside show up. The check lands on the guest folio the second it is settled, with a cross reference back to the kitchen ticket.
Food and beverage per occupied room
Of every hundred guests who slept with you, you know how many ate with you.
Restaurant cashier separate from the front desk
Each cashier balances its own. The next morning there is nothing to reconcile, because there were never two records.
Frequently asked questions
Can I also charge someone who is not staying at the hotel?
Yes. It is a regular restaurant for the public.
What if the guest already checked out and left a charge behind?
It cannot happen: only rooms with a guest inside show up.
Do included breakfasts count?
They are recorded at value even when nothing is charged, so you know what they cost you.
The question that closes the sale: of every hundred guests who slept with you last night, how many ate with you? If your system cannot tell you, you cannot raise it.
Related
Your restaurant already sells. Your system just does not know it.
Fifteen minutes, with your menu and your tables. Nothing to install.